Shipping policy

Thank you for shopping with ANDREW J WALLIS. Specializing in premium frozen product supply, our brand adheres to professional cold-chain logistics standards to guarantee superior service for every order. We focus on precise order screening, specialized low-temperature insulated packaging and reliable logistic arrangements, ensuring all frozen goods are delivered accurately, kept in fresh and intact condition, and shipped within reasonable delivery cycles.

1. Order Processing Guidelines

Upon receipt of valid order confirmation, all frozen product orders will undergo quality inspection, fresh-keeping packaging and warehouse processing within 1-3 business days, excluding weekends and public holidays. Processing schedules may be prolonged during peak sales periods with surging order volumes. We will actively notify customers immediately if any substantial shipping delays occur.

2. Shipping Fees & Delivery Duration Reference

All shipping fees for frozen merchandise are calculated according to order weight, quantity and delivery destination. Final logistics costs will be clearly presented on the checkout page before payment, enabling customers to confirm all shipping expenses in advance.
Estimated delivery times: Standard Shipping: 7-14 business days
All listed delivery periods are estimated values without binding force. Actual parcel arrival time may change due to courier service backlogs, customs clearance reviews, extreme weather, cross-border logistical pressure and national holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Activation

Once your frozen goods order completes cold-chain packaging and official warehouse dispatch, you will receive an automatic shipment confirmation email carrying exclusive parcel tracking codes and inquiry methods.
Real-time tracking status and logistics update information will generally be activated and available for customer self-inquiry within 24-48 hours after formal shipment dispatch.

4. Shipping Address Accuracy Liability

Customers are required to carefully verify and confirm the accuracy and completeness of recipient shipping information during checkout. ANDREW J WALLIS takes no responsibility for misdelivered, lost or returned parcels caused by wrong or incomplete address information provided by customers. Any parcels returned due to address errors will require additional reshipping fees borne by the buyer.

5. In-Transit Loss and Damage Handling Rules

If your frozen goods parcel is lost during cross-border cold-chain transportation, please contact our customer service team within 7 days of the expected delivery date to launch a logistics investigation. If delivered frozen products suffer from packaging damage, thawing or quality impairment due to transit issues, please submit clear damage photos and apply for after-sales processing within 48 hours after receipt. Our team will verify the situation and provide optimal solutions rapidly.

6. Frozen Product Storage Disclaimer

Each batch of frozen products is attached with detailed low-temperature storage and handling instructions to retain original freshness and quality. All frozen commodities must be stored and maintained in strict accordance with official guidelines after delivery. ANDREW J WALLIS will not be liable for product spoilage, deterioration or damage resulting from improper storage, temperature control errors or customer misuse.

7. International Shipping and Customs Regulations

Cross-border cold-chain shipments may involve destination-country-specific import duties, customs taxes and clearance fees. All such additional charges are undertaken independently by customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Support Channels

For any questions or doubts regarding this Shipping Policy and your order logistics status, please get in touch with our professional after-sales team via the official information below:
Trade Name: ANDREW J WALLIS
Phone Number: +61 2 9873 7498
Email: contact@andrejwallis.shop
Physical Address: Bettington Road, Blackheath New South Wales 2785, Australia